PHIL MORRISON – President/CEO
Phil founded D&A Group Services, along with Manny Cabral in 1988. His business sense and organizational strategies have allowed D&A Group Services to excel and become an industry leader. Phil’s exceptional business knowledge, expertise in analytics, and data driven thinking, are some of the reasons for the overall evolution of D&A Group Services. He is recognized for the knowledge he has brought to the industry, and is an advocate for progress throughout the business landscape. Phil continues to drive D&A Group Services to new levels of growth and performance.
MANNY CABRAL – Executive Vice President and COO
Manny founded D&A Group Services, along with Phil Morrison, in 1988, and is a well-respected innovator within the industry. Manny oversees the day-to-day operations of D&A Group Services, and is hands on with all aspects of operations. He is widely recognized for his leadership, as well as the long-term strategic planning of the company. Manny plays a vital role in the development and progress of the company, and his experience reflects the success of D&A Group Services.
ELIZABETH FRANCISCO – Senior Director, Business Development
Elizabeth is the Senior Director of Business Development with D&A Group Services. Elizabeth collaborates with all members of the Senior Leadership team to ensure an excellent client experience across all client integrations, from needs assessment through to delivery and follow up. Elizabeth has extensive experience in Sales, Legal, Client Services Management, Vendor Management and creditors’ relief knowledge, which allows her to provide sound business solutions and have a holistic perspective. Elizabeth’s strength lies in developing long lasting relationships based on a foundation of trust, integrity and outstanding performance.
ALAIN THÉRIAULT – Director, Business Development
Alain is, since 2004, the Director of Business Development for the province of Quebec with D&A Group Services. Currently working with all members of the Sales team to ensure an excellent client experience across all client integrations from needs assessment through delivery and follow up.
Alain’s mandate is to source new clients in the province of Quebec, drive the company forward, identify and development resources for sales and business development, while ensuring financial performance for the client and the organization.Alain continuously analyses and assesses the Quebec market trends to drive results on all facets. His strength lies in developing long lasting relationships based on a foundation of trust, integrity and outstanding performance. Being in the collection business since 1987, Alain developed an extensive experience in Credit, Sales, Legal, and Client Services which allows him to provide clients with sound business solutions.
DORGER MANOHAR – Manager of Sales and Business Development
Dorger has been an integral part of the Sales and Marketing for D&A Group Services since 2009. He is responsible for the solicitation and development of D&A Group Services’ Enterprise clients. Dorger has extensive experience in Sales and Marketing, Client Services Management, Operations Management, Collections, Call Centers, and Outsourcing which provides him with the skills and knowledge to examine every client portfolio and deliver D&A value and support that maintain the highest quality standards and achieving Clients financial performance metrics.
LISA ROTONDI – Compliance and Quality Assurance Manager
Lisa has been with D&A Group Services since 2008, and oversees all aspects of Compliance and Quality Assurance. She works hand-in-hand with all the Collection Managers and Supervisors and supports their efforts through conducting formal audits, implementing quality control procedures, building compliance models, and coordinating and executing training programs. She also works collaboratively and closely with all of our clients to ensure that quality standards and compliance measures are intact.
MARK NICKASON – Division Operation Manager
Mark has been with D&A Group Services since 1999, with a keen sense for the business, he transitioned from junior representative to team lead for one of D&A’s retail divisions. He then moved through several divisions to gain wide experience and exposure to all facets of the business. In 2011, Mark was promoted to National Operations Manager overseeing several groups in Ontario as well as D&A’s Quebec branch. Mark is an extremely hard working individual and has tremendous respect for all client’s both big and small and continues to be one of D&A’s success stories.
RAY CARUANA – Division Operation Manager
Ray has been with D&A Group Services since 1991, in his current role as Operations Manager for the Ontario Retail Division he maintains the success of Clients in a wide variety of sectors. His department covers everything from Education to Utility, and Ray works with the rest of D&A’s management team to develop and deliver industry leading results, training and business practices. Ray is not only involved with the recovery of debt, but in addition, a huge proponent on the education side. Being an advocate for assisting students manage debt, having spoken in front of universities, colleges, and other institutions on topics that focus on the need to educate the student community on managing their heavy debt loads and being responsible with their finances.
LORNE SMITH – Division Operation Manager
Lorne has been with D&A Group Services since 2003, and is responsible for overseeing the company’s Financial Industry business unit. In this leadership role he represents D&A Group Services’ largest business unit. He is recognized for his leadership and for being a key contributor to D&A Group Services’ success. Lorne is responsible for a major financial institution account and a portfolio that continues to grow.
STEPHANE ROLLAND – Branch Manager, Eastern Operations
Working out of D&A Group Services, Eastern Canada Office located in Montreal, Quebec. Stephane has been with D&A since 2003 and is responsible for the management and development of D&A Group Services Eastern Canada operations. Stephane works hand in hand with the D&A Group Services’ head office, to ensure all policies and practices are compliant with Quebec law, and is an integral part of the collaboration and success of both locations.
MARCEL PECHON – IT Systems Administrator
Marcel has been with D&A Group Services since 1994, and oversees all aspects of Information Technology and is responsible for the company’s technological infrastructure. He ensures there is nothing that compromises the integrity of our data and communications. While continuously researching and testing new industry technology, Marcel is involved with all aspects of the day-to-day Information Technology operations.
JASON NAZIM – Human Resources
Jason oversees all aspects of Human Resources at D&A Group Services, offering over 15 years of experience in his role. Jason’s main responsibilities include personnel management, health and safety benefits administration, and HR policy development. Some of his other duties with D&A Group Services include vendor management, ensuring employees uphold the company’s values of People, Partners and Performance, and the mission of the company, which is “Everyday we strive to create a sustainable business by driving results for our Clients through maintaining their financial performance and reputation.”