D&A Accessibility for Ontarians with Disabilities Act Policy
This policy is intended to meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005, and applies to the provision of goods and services to the public or other third parties, not to the goods themselves. All goods and services provided by D&A Group Services shall follow the principles of dignity, independence, integration and equal opportunity.
The Provision of Goods and Services to Persons with Disabilities:
Ensures that all customers receive the same value and quality, and allows them to do things in their own way and at their own pace. This allows the use of alternative methods when possible to ensure that customers with disabilities have access to the same services, and takes into account individual needs when providing goods and services, as well as communicating in a manner that takes the customer’s disability into account.
The Use of Assistive Devices:
Are allowed by persons with disabilities when accessing goods or services provided by D&A Group Services. In cases where the assistive device presents a safety concern, or where accessibility might be an issue, other reasonable measures will be used.
The Use of Guide Dogs, Service Animals and Service Dogs:
Will be allowed on the premises that are open to the public, including food service areas, unless otherwise excluded by the law. While on the D&A Group Services premises it is the responsibility of the person with a service animal to control the animal at all times. In the event a D&A Group Services employee or client is allergic to the animal, alternative arrangements will be negotiated.
The Use of Support Persons:
Ensures that D&A Group Services will allow a customer with a disability to be accompanied by a support person on the premises, and may have access to that support at all times. D&A Group Services may require a person with a disability to be accompanied by the support person while on the premises in situations where it is necessary to protect the health and safety of the person with a disability, or the health and safety of others on the premises. Consent from the person with a disability is required when communicating confidential information to the person with a disability, in the presence of a support person.
Notice of Service Disruptions:
Will be provided, in advance, in the event of any temporary disruptions to facilities or services that customers with disabilities rely on to access. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative or services, if available. We may not be able to give advance notice in case of an emergency disruption.
Is welcome by D&A Group Services about our services to persons with disabilities. Information on how to provide feedback will be readily available upon request. D&A Group Services will investigate and respond to all complaints relates to such services in a timely, and thorough, manner. All customers can submit feedback or questions to:
Jason Nazim, HR Generalist
Will be provided to all persons whom this policy applies, as required by the Accessibility Standards for Customer Service. In addition, training will be provided on a continuous basis to all newly hired employees of D&A Group Services. A record of training received by D&A Group Services will be kept by the HR department. Training will include a review of the purpose of the Accessibility for Ontarians with Disabilities Act, 2005, a review of the requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07, instructions on how to interact and communicate with people with various types of disabilities, instructions on how to use equipment or devices that are available at our premises that we provide that may help people with disabilities, instructions on what to do if a person with a disability is having difficulty accessing your services, as well as a breakdown of D&A Group Services policies, procedures and practices pertaining to providing accessible customer service to customers with disabilities.